Appointments
Appointment Preparation
- Prior to your appointment, you will receive a welcome pack via email containing new patient information and registration forms.
- Please complete these forms electronically or print and bring them to your appointment.
- Bring your Medicare card and any Concession or Department of Veterans Affairs (DVA) cards if applicable.
- Bring copies of any results or other relevant documents if they were not included in the referral letter.
- Bring a list of your regular medications.
- Please arrive 10 minutes before your appointment to allow time for check-in.
- Late arrivals may need to be rescheduled due to the busy nature of the practice.
Cancellation Policy
Given the high demand for rheumatology services, we ask that you confirm your attendance 24 hours prior to your appointment. If you are unable to attend your confirmed appointment and do not notify the practice, unfortunately you may not be offered a subsequent appointment. We understand there may be extenuating circumstances, in this case, please contact the practice and we will endeavour to accomodate your needs.
Fees and Payment Policies
River City Rheumatology is a private billing practice. Fees for consultations will depend on the type of appointment required and the insurance scheme that covers you (e.g.Medicare, DVA, Workcover). Please ask our staff who can provide a quote for your specific circumstances. Our clinic accepts eftpos with most major cardholders. Please be aware that all fees must be paid in full on the day.
Requests Outside of Appointments
Medical advice, investigation requests and prescriptions may only be provided during a consultation with your doctor. In the event of misplacing these documents please contact the practice for guidance.
Telehealth & Email
River City Rheumatology will be offering Telehealth consultations. Initial appointments are required to be face-to-face, and to access ongoing Medicare rebates an annual in-person review is required. Our doctors do not consult by email.